Shipping Policy

Thank you for choosing Irene Stationery! We are committed to providing you with fast and reliable shipping for all your orders. Please read our shipping policy below to understand how we process and ship your orders.

1. Shipping Locations

We offer worldwide shipping, and we deliver to most countries. Please ensure that your shipping address is complete and accurate to avoid any delays in delivery.

2. Processing Time

  • All orders are processed within 2-3 business days of receiving the order.
  • Orders are shipped during business hours, Monday through Friday, excluding holidays.
  • Once your order is processed, you will receive a shipping confirmation email with tracking details, if applicable.

3. Shipping Methods and Delivery Times

We offer various shipping methods based on your location. Delivery times will vary depending on the destination. Typically:

  • Domestic Shipping: Estimated delivery time is 5-7 business days.
  • International Shipping: Estimated delivery time is 7-15 business days depending on the country.
  • Delivery times may vary due to customs processing, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping costs are calculated based on the weight of the items in your order and your shipping address.
  • You can view the total shipping cost before completing your order at checkout.
  • We offer free shipping on select orders or during promotional periods, as specified on our website.

5. Cash on Delivery

We only accept cash on delivery (COD) as the payment method. Please ensure that you have the correct amount in cash at the time of delivery. Our delivery team will collect the cash from you when the package arrives.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

7. Customs and Import Duties

For international orders, please note the following:

  • Customs fees: Customs or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer.
  • Customs delays: Occasionally, international shipments may experience delays due to customs processing. Unfortunately, we cannot control these delays.

8. Undelivered or Returned Shipments

If your order is returned to us due to an incorrect address, refusal at delivery, or non-payment (for COD orders), we will contact you to arrange for re-shipment. Additional shipping charges may apply.

9. Shipping Delays

While we make every effort to ensure timely delivery, please note that shipping times may vary due to:

  • Customs processing
  • High demand periods (holidays)
  • Weather conditions or natural disasters
  • Carrier delays

We are not responsible for delays caused by third-party carriers.

10. Contact Us

If you have any questions or need assistance with your shipment, please feel free to contact our customer service team [email protected].